1. How do I order?
Rent mobility products by going straight to the Mobility Store and pick the products that you require from the Category list
2. How do i pay?
Payments are accepted online via a valid Debit or Credit card. Strive Mobility does not hold any personal credit card information as all payments are made via a 3rd party (Stripe)
3. Can i extend the time that i rent the equipment for?
If the Hirer wishes to extend the Rental Period, notice must be given in advance to allow SM to confirm availability (which is not guaranteed) of the Product(s). Once availability is confirmed, payment will be required in advance
4. Do you own the products?
Strive Mobility does not own all the products and can act as an agent for other suppliers
5. Will the equipment be new?
The equipment will be in a clean and working condition.
6. Where do you deliver to?
Our couriers aim to deliver to most places in England, Scotland (other than the Highlands and Islands) and Wales. There maybe some other territories that they are unable to deliver and if that is the case, we will let you know within 2 working days of an order being received. Delivery/collection can only be made Monday-Friday.
Our long term goal is to make Strive Mobility truly global and be able to provide a quality service in as many different countries as possible.
7. Are the products insured?
Our powered items are insured (subject to Terms and Conditions of Fish Insurance). In order to make an insurance claim or in the event of an insured product breakdown, please contact Fish Insurance directly quoting your reference number. Insurance and warranty details will be provided once an order (and payment) has been made
8. Why do you charge a Deposit?
Deposits are held for some products in order to protect us against breaches of our Ts&Cs on the part of the Hirer. Deposits will be released within 14 working days after all products are returned to us in a clean, usable condition and returned in the same packaging that it was delivered in
9. Will the equipment be assembled for me?
Where required, you will have to assemble any products yourself as per instruction documents provided online or in the packaging. Strive Mobility nor its couriers will not be responsible or made liable for assembling any of the products. Equipment will be delivered kerbside.
10. What happens if the product is damaged upon arrival?
You must contact us as soon as you become aware of any defects in the Product or if the Product breaks down. Rental costs relating to any non-use of the Product due to a breakdown caused by an inherent fault and/or fair wear and tear will be refunded
11. Can delivery be arranged for any day of the week?
At the moment, delivery/collection only takes place on weekdays. Delivery times are not guaranteed but if a specific delivery time is required, please contact us after you have placed your order (or please state your requirements on the order form) and we will do our best to deliver as per your request